Hostess迎宾

•Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:在餐厅门口迎接所有的客人及潜在的客人保证做到以下几点：
oEnsure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards确保员工和桌面摆台按标准在客人到来之前一切准备就绪
oEnsure restaurant operating equipment is clean and in working order按照工作秩序确保餐厅操作设备的清洁
oMaintaining impeccable uniform and personal presentation standards in accordance with hotel policy依照饭店规定保证工服和自身形象不出差错
oWelcoming guests to the Restaurant, by using the Restaurant name使用餐厅的名称欢迎客人
oInquiring if they have a reservation and noting it in the reservation book if they do询问客人是否做过预定
oCreating a reservation for them with their dining preferences if they do not and noting it in the reservation book帮助客人做预定
oBeing attentive to guest requests细心留意客人的要求
•Escort guests to their preferred table or reserved table and seat guests according to restaurant standards按照餐厅标准陪同客人安排客人做到他们喜欢的地方（引位）
•Take telephone bookings and document in the Reservation book according to restaurant standards按照标准电话预定并记录在预定本上。
•Train wait staff and bus staff in hostess standards按领位标准培训下级员工
•Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor心细留意客人的抱怨，向主管及时报告所有的事情。
•Maintain responsibility of cleanliness of hostess stations 保持领位台区域的清洁
•Maintain responsibility of cleanliness of all menus and drink menus保证菜单和水单的清洁
•Assist with beverage service协助酒水服务
•Assist with food service协助食品服务
•Maintain detailed knowledge of menu, including daily specials清楚了解菜单和产品知识包括每日的特式
•Ensure tables are cleared quietly and efficiently确保收台时轻拿轻放、迅速快捷。
•Carry food and beverage trays in a safe manner to minimize breakages正确使用托盘尽量减少破损
•Complete dockets accurately and clearly完成精确、清楚的记录摘要
•Maintain current information on all general activities of the hotel清楚知晓饭店现行活动的所有信息