Customer Service Officer/客服主任

任职资格qualifications:
 大学本科学历，国际贸易，经贸英语专业为佳；
bachelor degree, major in international trade, business english is preferred.
 product knowledge, if possible. 具备产品知识（如有可能的话）;
 at least two years work in customer services environment.至少两年的客服工作经验；
 good microsoft office applications skill. 能熟练使用办公软件；
 ability to speak fluent english with written english at cet6rating or better preferred. 英语口语流利，书面英语达到 cet6 或更高水平者优先；
 strong interpersonal, well verse in coordinating/organizing skill with good problem-solving mind set
needed. 需要有较强的人际交往能力、良好的协调/组织能力和解决问题的能力;
 customer orientated and committed to achieve goals given. 以客户为本，致力于实现既定目标;
 fast learner, hardworking and an open-minded person.学习能力强，工作努力和思想开阔

岗位职责duty:
 建立和维护客户档案；
create and maintain customer profiles.
 为备件rfq提供报价并处理销售订单；
provide quotations for spare part rfq and process sales orders.
 管理客户订单，从接单到订单收款；
manage customer orders from order receiving until payment collection.
 组织召开维修投入会议，确保所有部门了解并符合客户的要求；
conduct the repair input meeting and ensure all departments understand and conform to the customer requirements.
 准备维修报价单和证明文件供客户批准；
prepare repair price quotation and supporting documents for customer approval.
 维护相关的销售订单文件和记录；
maintain relevant sales order documentations and records.
 管理客户沟通，为客户提供每日/每周的工作状态报告，并与相关部门联系，解决客户的问题；
 manage customer communications, provide daily/weekly work status report for customers, and liaise with relevant departments to resolve customer issues.
 报告客户投诉/反馈，并与相关部门协调，采取纠正/预防措施和客户回应；
report customer complaints/feedback and coordinate with relevant departments for corrective/preventive actions and customer response.
 协助部门经理做好客户接待，提供客户设施参观服务；
accommodate customer facility visits.
 通过电话或电子邮件提供aog回复；
provide aog response by telephone or email.
 协助财务部进行信用评估和督促客户履行合同条款支付责任；
assist finance department in credit evaluation and payment collection.
 对各客户进行客户满意度调查；
 conduct customer satisfaction survey of respective accounts.
 协助直接主管和部门主管进行业务改进活动和其他分配的任务；
 assist direct supervisor and department head in business improvement activities and other assigned tasks.
工作态度attitude:
 强烈的团队意识team building;
 富有责任心和纪律性responsibility and discipline;
 有强烈的学习意识并勇于探索新知；willing to learn and explore new knowledge.